Payments & Billing

Family Center for Health Care is committed to providing you with the finest possible billing services.  We participate with all the major of insurance networks.  Please bring a copy of your insurance card to each appointment so we can keep your information updated.  We will file a claim with your insurance company on your behalf.  Your insurance plan may have a co-payment; it is due at the time of service.  After your insurance company has processed your claim and remitted payment, any balance remaining on your account is your responsibility and will be billed to you.  Family Center for Health Care understands the complexities of today's financial obligations and will work with individuals as they fulfill their financial responsibility to the clinic.

The following links will ease the navigation within this page:

If you have any questions about your account balance or would like to set up payment arrangements please call or e-mail Ulises Moreno in Patient Accounts at (785) 462-6184 or at

If you have any questions about your insurance or insurance claim please call or e-mail Koleen in the Billing Department at (785) 462-6184 or at

Billing Office Hours:
Monday: 8:00AM-5:00PM
Tuesday: 8:00AM-5:00PM
Wednesday: 8:00AM-5:00PM
Thursday: 8:00AM-5:00PM
Friday: 8:00AM-4:00PM

Insurance Policies:

Major Insurance Networks or Repricing Companies:

  • Blue Cross Blue Shield
  • Medicare/Railroad Medicare
  • Medicaid/Kancare
  • Health Partners of KS/HPK
  • Preferred Health Systems
  • Coventry
  • Multi-Plan
  • Cigna
  • Humana
  • TriCare
  • ProviDrs/WPPA
  • PHCS
  • American Healthcare Alliance
  • United Healthcare

If you do not see your company or network on the list please contact us to see if we participate with your insurance company.  Many insurance plans use the networks listed above to process their claims.

Updating Your Insurance:

If you have a new insurance card or policy, we ask that you present the new information to the front desk as you check-in. We need to scan and input the new information allowing us to keep your information current.  This information can be easily applied to all people covered under the insurance policy of the responsible party. 

If you are unable to bring the card at the time of your appointment, you can notify us of the changes in the following ways:

  • Fax a copy of both the front and back sides of card to (785) 460-1490.  Fax it to the attention of the billing office.  Please make sure the copy of the card is legible. --or
  • Scan both front and back sides your card and e-mail it to the billing department at --or
  • Call (785) 462-6184 and ask to speak to the billing department.—or
  • Come in and we will scan the card into your electronic medical record.


Insurance Referrals:

There are some insurance companies that have assigned you to a specific provider or clinic.  As a condition of coverage it is expected that you will see that provider for all of your non-emergent health care needs.  In most cases, your Primary Care Provider (PCP) is listed on your insurance card.  You have the responsibility to contact your PCP prior to scheduling an appointment with someone other than who is listed on the card.

All Kancare recipients who have a PCP identified on their ID card and are not FamilyCenter for Health Care must contact their current PCP to get a referral to present at the time of their appointment.  If a referral is not obtained, the visit will not be covered and payment for the visit will be your responsibility.

Any other health insurance that has a PCP located on the card must also be notified for referral prior to the scheduled appointment.

Family Center for Health Care is available to assist you when needed for help in obtaining these referrals.  Please call (785) 462-6184 to speak with the billing department.

If you would like to change your PCP (Primary Care Provider) listed on your card, please call the following number prior to scheduling your appointment:

  • Medicaid (800) 766-9012
  • Amerigroup (800) 600-4441
  • Sunflower (877) 644-4623
  • United (877) 542-9238

For all other health insurances call the number located on the back of your ID card.

Workman’s Compensation and Auto Injury Claims:

When an injury or accident has occurred as the result of an on-the-job or automobile accident please notify us when you are scheduling your appointment or checking-in.  Remember unless it is an emergency you must first notify your employer or motor vehicle insurance agency, potentially both, to report the injury or accident.  Providing us information about who is responsible for covering your care will allow us to file the insurance claim correctly.  This will help reduce billing confusion and problems. 

Information we will request includes: 

  • Employer name or Motor vehicle insurance agency name.
  • Claim mailing address.
  • Phone number of employer or motor vehicle insurance.
  • Claim number, if known previous to or at the time of the appointment.
  • Date of injury or accident.
  • Description of the Injury or accident.

Farmworker Health Program:

The Kansas Farmworker Health Program provides primary health care services to migrant and seasonal farmworkers regardless of their legal status.  A client is eligible if they report their primary employment as an agricultural worker at any time during the last 24 months.

In order to qualify for services the family must have a total household income below 200% of the federal poverty level guidelines and not be covered by any other type of employer health plan or insurance.  Eligibility is updated annually.  The income threshold can be found by visiting  The 200% threshold can be calculated by taking the poverty threshold and multiplying it by two (2).

Kansas Statewide Farmworker Health Program accomplishes its goals by coordinating a state-wide voucher case management system for migratory and seasonal farmworkers to obtain health services. Vouchers for covered services are obtained from Access Point Agencies made up of state-funded primary care clinics and local health departments which includes Family Center for Health Care. The voucher is to be presented at the time of service along with a copayment of $10.00. For obstetrical services a copayment of $20.00 is required. For any other questions regarding the Farmworker program please contact Valerie at (785) 462-6184 or Mary Marquez at (620) 227-7882.

To Register- Send the Client Registration From to: 
Mary Marquez: KSFHP
2601 Central Ave, Ste 20 LL
Dodge City, KS 67801
Business: (620) 227-7882
Cell: (620) 253-6104
Fax: (620) 227-7559

Payment Policies:

Family Center for Health Care account statements are generated monthly. If you did not pay at the time of your care, payment is expected within 20 days of the statement date.  Once an office visit is paid in full that particular visit will no longer show up on the statement.  This could cause your latest payment to not be listed on the statement.  Office visits that are still pending insurance company payment remittance will show up on your statement.  If you have any questions regarding your statement please contact our billing department at (785) 462-6184 or contact the person listed below and they can assist you.

  • For general billing questions please contact Cecilia Criswell at (785) 462-6184 ext. 718 or
  • For general billing questions or payment arrangements please contact Ulises at (785) 462-6184 ext. 781 or
  • For insurance questions please contact Koleen at (785) 462-6184 ext. 734 or
  • For obstetric billing questions please contact Rhonda at (785) 462-6184 ext. 786

Co-Payment Policy:

Many medical insurance companies require a co-payment for doctor’s office visits.  In order to meet the requirements of our insurance contracts and keep our insurance processing costs down; Family Center for Health Care requires that all co-payments are paid at the time of service. We ask that patients be prepared to pay their co-pay as they check-in for their appointment.

Self-Pay Policy:

We request all self-pay patients pay for each office visit in full at the time of service. If you are unable to pay for the visit in full, a $35.00 minimum payment is required at the time of service to be applied to that visit.  You will also be required to complete a Payment Arrangement form and commit to regular monthly payments based on the total account balance. The $35.00 payment at the time of service is not considered part of your first month’s payment. Self-pay patients who are uninsured will receive a 20% discount on all services performed.  This excludes services which include but are not limited to aesthetic or cosmetic medicine and elective procedures.  We can help you determine which services are eligible for the Self-Pay discount. 

Payment options:

We at Family Center for Health Care know your life is busy! Did you know that we offer a number of ways to pay your bill that can help you with your hectic lifestyle? Aside from the traditional bill payment options of mailing your payment to us or stopping by the office to pay on your account, we have some other options that might fit better with your schedule.  These include:

  • Authorize a one-time withdrawal from a bank account (Electronic Funds Transfer).
  • Authorize automatic repeating withdrawals from your bank account.  
  • Charge the balance to your debit or credit card.
  • Pay online at  
  • Make a debit or credit card payment over the phone.
  • If you wish you may continue to pay in person or mail your monthly payment to the office.

In addition, to these payment options we have several financial assistance programs available. If you are interested in using one of our convenient options, please call Ulises at (785) 462-6184.

Las opciones de pago:

Nosotros en El Centro Familiar para el Cuidado de la Salud sabemos que su vida es ajetreada.  ¿Sabía usted que nosotros ofrecemos una variedad de maneras para el pago de su cuenta (bill) que le ayuda con su vida ajetreada?  Además de las opciones tradicionales de pago de su cuenta que son el envío por correo de sus pagos o pasar a nuestra oficina a pagar, tenemos otras opciones que le pueden resultar más convenientes.  Podemos recibir pagos por teléfono por medio de tarjetas de débito o de crédito.  También podemos establecerle Transferencias Electrónicas de Fondos desde su cuenta corriente o de ahorros.  Estas transferencias pueden hacerse solo una vez o en pagos automáticos mensuales que estén de acuerdo con su presupuesto.  La otra opción que ofrecemos es el pago en línea en  Si está interesado en usar una de estas opciones, por favor llame a nuestra oficina at (785) 462-6184 para brindarle más información o para hacerle el plan de pago que le sirva mejor.

Payment Arrangements:

We are willing to work with patients who need help in meeting their financial obligations to the clinic. If you are unable to pay your balance in full, please contact our billing department immediately to make Payment Arrangements. We require regular, monthly payments to keep accounts current; this avoids action being taken on your account, such as collections.

Patients are required to make minimum monthly payments based on their account balances. The minimum monthly payment requirements are as follows:

$50 and below – Full amount Due 

$51-249 – Due in 3 months

$250-$500 – Due in 6 months 

$501-$750 – Due in 9 months 

$750-$1000 – Due in 12 months 

$1001+ - Due in 16 months. Must visit with Patient Financial Advisor


Patients Applying For Medicaid:

Patients who are applying for Medicaid will be required to show proof of application.   We also request that you meet with our billing department to assist in the application process and help you better understand the benefits.  You will be required to comply with the Self-Pay Payment Policy and pay $35.00 at each visit until our office is notified of the determination.

If you qualify for a medical card, we will send in all past dates of services and you will be refunded for all payments that were covered by Medicaid once those payments are received by the clinic. Any charges that are not covered by Medicaid as well as those patients who do not qualify for Medicaid will be responsible under our Self-Pay policy for any remaining balances. 

Financial Probation:

An account becomes is placed on Financial Probation as the result of non-payment on the account and/or the subsequent to the action of turning the account over to collections.  This status requires the patient to make a payment at check-in. The payment required is based upon the patient’s charge per visit history. Most often, this status requires a $65.00 minimum payment to be collected at the time of service. If your account is turned over a second time, a $75.00 minimum payment will be collected at the time of service. After being seen the patient must stop at the discharge desk to review the charges for the visit. If there is an amount due in addition to the payment made at check in, that amount is also due. If there is a credit, that amount is applied to the collections accounts.

Failure to comply with the Financial Probation status will result in the patient being immediately dismissed as a patient from the clinic. It may also affect their immediate family members if they are the guarantor for those accounts as well.  The patient is removed from Financial Probation once all collections accounts are paid in full and the patient has demonstrated one year of good credit history with our clinic.

Once a responsible party has gone to collection three times, they will be dismissed as a patient from FamilyCenter for Health Care.

You may contact us by completing and submitting the form below or calling us at (785) 462-6184 or (800) 453-6751.

Contact Us:Family Center for Health Care310 East College DriveColby, KS 67701; phone: (785) 462-6184; fax: (785) 460-1490;