Business Office

The Business Office at Citizens Medical Center, Inc. provides a single point of contact for all your billing questions.  To speak with a Financial Counselor call (785) 460-4872.  We can help you with any of the following: by accepting payments on your account, making payment arrangements, answering account or insurance questions, updating your insurance information, and applying for financial assistance. 

Payment Terms and Options:

As a routine practice, Citizens Medical Center, Inc. collects co-pays, co-insurance, deductibles, past due balances, and deposits prior to the time of service or upon discharge.  If you are not able to comply with payment guidelines, our financial counselors are available to assist you.

Payment can be made by:

  • Cash, personal checks, money orders, and debit cards.
  • We accept Visa, MasterCard, Discover, and American Express.     

Payments can be mailed to:

Citizens Medical Center, Inc.
100 E. College Drive
Colby, KS 67701  

Managing your Hospital Account:

Financial Arrangements:

Prior to seeking treatment at Citizens Medical Center, Inc. we suggest you discuss your insurance coverage with your employer or private insurance carrier in order to confirm coverage and to determine if your insurance is accepted by us.  Please note that you are responsible for all charges not paid by your employer or private insurance.  If you are unable to pay your balance due at one time we can help you set up a payment plan.  Contact a Financial Counselor at (785) 460-4872. 

Self-pay billing:

Payment of the account is your responsibility.  If you are unable to pay at the time of service or upon discharge, you are expected to make payment arrangements. 

Insurance Billing:

If you have health insurance you will be asked at each visit for your insurance card and to assign your insurance benefits to Citizens Medical Center, Inc.  Deductibles and co-insurance amounts are expected to be paid at the time of service or upon discharge.  If your insurance company does not pay the claim in a timely manner or requires additional information from you, we may contact you to assist us in resolving the claim with the insurance company.  We appreciate your assistance in resolving any insurance issues. 

Delinquent Accounts:

Unpaid account balances for which no satisfactory payment arrangements have been made within 120 days of the date of service or upon discharge will be considered delinquent.  These accounts will be referred to an outside collection agency for collection purposes.  We recommend you contact us to speak with a Financial Counselor and establish a payment plan. 

Physician Billing: 

Some Medical Providers are independent providers, not hospital employees.  Their professional fees are billed separately and are not included in your CMCI account.  Physicians from whom you may receive a separate bill include:

  • Primary Care Physicians
  • Specialty Clinic Physicians
  • Radiologists
  • Pathologists
  • Anesthesia

Financial Assistance Program:

Patients who do not qualify for public programs and do not have health insurance may be eligible for financial assistance.  You will need to apply for financial assistance and demonstrate a financial need.  Please contact a Financial Counselor for assistance in applying for this program

Insurance Contacts:

To contact the financial counselor dealing with your specific insurance carrier call:

  • Blue Cross Blue Shield: (785) 460-4899
  • Commercial Insurance, KanCare, Medicaid: (785) 460-1287
  • Medicare: (785) 460-4804
Contact Us:
Business Office
Citizens Medical Center, Inc.
CMCI Annex
100 E. College Drive
Colby, KS 67701
Phone: (785) 462-4856
Hours: Monday-Friday 08:00AM-5:00PM