Financial Assistance

It is the policy of Family Center for Health Care to treat everyone equally regardless of ethnic status, age, gender, or any other factor in matters such as the extension of credit, collection procedures, and payment policies. All accounts must be paid in full within 30 days from the time of the first billing. If payments arrangements are made, you must abide by the Family Center for Health Care payment policy guidelines. 

Family Center for Health Care recognizes the inability of every person to have the financial resources to pay their medical bill in direct accordance with the payment policy. It is each patient’s responsibility to notify the facility if they do or do not have current and up to date health insurance or if they are unable to follow the payment policy guidelines.

Financial Assistance Programs:

Self-Pay Policy:

Our policy states that all self-pay patients are required to pay the office visit in full at the time of service. If unable to pay in full, a minimum of $35.00 is required towards the visit. Payment arrangements will then be set up at that time. Self-pay patients who are uninsured will receive a 20% discount on all services performed. This excludes services which include but are not limited to aesthetic or cosmetic medicine and elective procedures.

Prompt Pay Discount For Uninsured:

The Prompt Payment Discount is an additional discount offered for self pay patients who pay their balance in full at the time of service. The discount is determined based on the amount of the charges for the visit. The discounts are as follows:

Total Charges:                         Discount:
$0-$100                                     10%
$101-$250                                15%
$251+                                         20%

Payment Arrangements:

We are willing to work with patients who need help in meeting their financial obligations to the clinic.  If you are unable to pay your balance in full, please contact Ulises Moreno, Patient Financial Advisory, immediately to make Payment Arrangements. We require regular, monthly payments to keep accounts current. It is important to make regular payments to avoid action on your account such as collections.

Patients are required to make minimum monthly payments based on their account balances. The minimum monthly payment requirements are as follows:

$50 and below: Full Amount Due
$51-$249: Due in 3 Months
$250-$500: Due in 6 Months
$501-$750: Due in 9 Months
$750-$1,000: Due in 12 Months
$1,00+: Due in 16 Months. Must visit with Patient Financial Advisor

Charity Care:

Family Center for Health Care recognizes that some patients may not have insurance or have insufficient insurance to cover their full cost for their care and treatment. FCHC further recognizes that these individuals may not have the ability to pay for the remaining balance after insurance has paid. Therefore, FCHC has established a procedure whereby a patient and/or guarantor may apply for a reduction in the amount of the patient account.

Sliding Fee:

The Sliding Fee Program is designed to assist patients who are without insurance and qualify financially.  Patients are required to fill out a Charity Care application and provide supporting income documentation in order to qualify for the program. The family size, household income, liabilities, and assets are all taken into account. If approved, a portion of the total account balance is written off. This program is available to those individuals and families without health insurance.  

Income Verification:

You will be asked to provide financial information regarding your income in order to qualify for assistance. Your financial assets and liabilities may also be considered when determining your ability to pay. We use poverty guidelines issued by the US Department of Health and Human Services to determine a person’s eligibility for financial assistance. For information about the Charity Care program, please contact Valerie Ohlrogge at (785)462-6184 ext.777, or email her at

Early Detection Works:

The Early Detection Works Program pays for clinical breast exams, mammograms, pap tests, and diagnostic services for women who qualify. To determine eligibility, patients should call (877) 277-1368 and answer questions regarding age, income, and other medical information. If eligible, you will be assigned an enrollment number. Patients must be enrolled prior to services being provided. For more information about Early Detection Works, please contact Brandi Wark, RN at (785)462-6184 ext.747 or email her at

Medication Assistance:

The Medication Assistance Programs are available to those without health insurance or prescription plans, although exceptions may apply. These programs are offered by drug manufacturers and others and provide medications at a discounted cost and often times at no cost for patients. In order to check eligibility, patients must meet with our Patient Medication Assistance Coordinator who will provide all necessary information. They can be contacted at (785) 462-6184 ext. 725, or through email at


Patient Financial Advisor Hours:

Monday: 8:00AM-5:00PM

Tuesday: 8:00am-5:00PM

Wednesday: 8:00AM-5:00PM

Thursday: 8:00AM-12:30PM

Friday:  8:00AM-4:00PM 


Contact Us:
Family Center for Health Care
310 East College Drive
Colby, KS 67701
(785) 462-6184
fax: (785) 460-1490